CommFlow

Flow.

Bring your organization into Flow by increasing the productivity of your employees, improving the experience of your customers and optimizing your operations with our human-centric business communications platform that extends your existing applications. The next level of VoIP in the cloud proven for many years in the Nordics.

Commflow brings the Telavox platform Flow to the Belgian market

Costs down.
Security high.
Operations smooth.

Easy management & optimized costs - one integrated platform for fixed numbers and PBX

No need to manage multiple suppliers for your fixe phone numbers and fixed telephonie (PBX) any more. Your contract can be managed in one platform resulting in admin time gain & benefits of scale.

Customized call volumes

We study your calling pattern and offer you the most-fitting call volume. Smooth up- or downscale-able. Very easy and transparent.

Hustle free onboarding

We first install Flow next to the existing setup, allowing you to fully test the new environment. As soon as the configuration is 100% as you desire, we  migrate your existing phone numbers or provide you with new ones linking them into Flow. You stay reachable on the known numbers so your customers won’t notice this, at least not because of other numbers. They will notice it from your business communication service. In a positive sense!

Decreased risk due to higher security

All our systems are monitored 24/7/365 and are engineered to provide 99,99% uptime due to the use of  highly secured datacenter facilities spread  across different countries. In the event of any abnormalities or system alerts, our operational organization is always on standby to take action within a few minutes, which means that we can often deal with any issue that arises before your users are affected.  This service derisks a lot of  responsibility and time investment from your team.

One app experience across your devices

The Flow (softphone) App is available on all your devices (PC’s, laptops, tablets and smartphones). Also most existing fixed phones can be integrated into the Flow set-up

The right device at the right price

We can be your one-stop-shop and provide you all possible phones :

  • Fixed phones with color screen or black and white
  • Portable DECT phones (single cell or multi cell)
  • Softphones (on your PC or laptop, Windows or Mac) and mobile apps (Android and iOS)
  • Wired or wireless headsets
  • Door intercom solutions
  • Etc.

Seamless customer experience.

add professional contact center capabilities

Seamless integration with most CRM systems

Integration with your CRM system enables automatic pop-up of required caller info like name, interaction history, special statuses and all required info to create an experience that exceeds your customers’ expectations. Your entire team gets access to an overview of each customer and their history (when security allows his off course). This means you can offer more personal and trust-worthy support, even when multiple agents are involved throughout the customer journey. Also after the call interaction information can automatically be integrated into the CRM system.

Find out here with which CRM systems Flow is seamlessly integrated.

Smarter routing and advanced programmability

Automatic Call Distribution (ACD), Interactive Voice Response (IVR), and skill-based routing intelligently pairs the customer with the right agent. Saving time, increasing customer satisfaction, and boosting productivity. Automated custom flows for call handling where you can i.e. route a call from a VIP customer immediately to the dedicated Account manager.

Pick a call for a colleague or organize call groups

Taking over an incoming call from a colleague who is already busy with another call or let several phones ring with an incoming call and the first available picks the call. Great customer experience is also about quick business response times. People are more positive when someone answers the call even when they are not the right person to help than a phone that keeps ringing or end-up on a voicemail.

Log in and out of queues with one simple click

As simple as switching statuses, your employees can also make themselves available or log out for support queues with a simple switch button regardless of location, in the office, at home or even abroad when they are working from their favorite holiday location.

Seamless integration with most CRM systems

Integration with your CRM system enables automatic pop-up of required caller info like name, interaction history, special statuses and all required info to create an experience that exceeds your customers’ expectations. Your entire team gets access to an overview of each customer and their history (when security allows his off course). This means you can offer more personal and trust-worthy support, even when multiple agents are involved throughout the customer journey. Also after the call interaction information can automatically be integrated into the CRM system.

Find out here with which CRM systems Flow is seamlessly integrated.

Smoothly add chat functions to your website

You can also add a chat function to your website so that you can quickly interact with potential customers who visit your website

Statistics and insights

Extensive call statistics in the App, but also exportable to Microsoft Excel and Power BI.

Easy to set your switchboard to the correct operating status, regardless of location, both at home and abroad: public holiday, exceptionally closed, bridging day, office training, team building, etc. You can easily create the operating statuses yourself and determine what should happen with the inbound communications.

Automated work status changes

Automatically synchronize your contacts and calendar from Outlook. This enables automated status switches. In example when you are visiting customers you do not wish to receive calls and these are automatically transferred to colleagues or to your voicemail. Easily adapt statuses at the click of a button on any device from everywhere.

An employee-centric work environment.

enable your employees to define their personal optimal interaction Flow

Availability statuses

Colleagues automatically see availability statuses, which increases the productivity of collaboration and you can decide for yourself what should happen in a certain status: do you still want to receive calls or only chat, do you want to be notified or not, maybe receive voicemail messages transcripted in your email inbox? Should the calls automatically be forwarded to the office, …  You can decide per status your preference.

Easily create personalized work statuses

Optimal working conditions are crucial in today’s war for talent. You can give your employees the option to create specific profiles that they can set manually or automatically linked to their calendar. Statuses like “On expertise”, “On holidays”, “At lunch”, “In training”, “In meeting”, “Illness”, etc. They determine when and through which channel they can be reached.

Outbound calls with business phone number keep your employees’ mobile number private

Calling with the landline telephone number of your office instead of your mobile phone number, from a fixed phone as well as via our Flow App on your PC/laptop and smartphone, regardless of location, both at home and abroad.

Easily create and adapt your company’s different operating statuses

Easy to set your switchboard to the correct operating status, regardless of location, both at home and abroad: public holiday, exceptionally closed, bridging day, office training, team building, etc. You can easily create the operating statuses yourself

Video conferencing without installations

Professional meetings through sound and video with multiple parties at different locations. Any device,  any time, any place. External participants do not need to install special software locally – they can join straight from their browser.

Recording calls

Conversations can also be recorded when desired for later review or to share with colleagues.

Bring your Microsoft Teams to the next level

When your organization has already installed MS Teams as collaboration platform you can easily extend this with Flow. Don’t switch between apps. Integrate instead.
Sync your presence, contacts, calendar and more for a complete communication solution.
Improve your company communication – internally between colleagues, and externally with customers. By integrating your telephony solution with your collaboration platform, you’ll get access to all the essential tools in one place.
Two-way Presence Sync means your availability is synchronised on each platform. In a meeting? Automatically opt out of support queues. On a call? Your Microsoft Teams status updates accordingly. Telavox and Teams work together seamlessly.

Most important added value:
  • Presence sync
  • Get notified of incoming calls in Teams
  • Decide which number to show
  • Call all of your Outlook contacts – Teams or not
  • And other customer experience functionalities.

    add professional contact center capabilities

    IVR selection menu

    Easily add selection menus for callers (IVR), e.g. press 1 for Accounting, 2 for Planning, 3 for other questions.

    On-hold music

    Easily select your music of choice when callers are on-hold providing them an experience which is aligned with your company’s image.

    Call forwarding

    Forwarding calls, from a fixed telephone as well as via the Flow App on your PC/laptop and smartphone, regardless of location, both at home and abroad.

    Extended contact list

    Create a contact list per phone or a list per office

    Companies voicemail message

    Adapt your professional voicemail message very easily from everywhere regardless of location, in the office, at home or even abroad when you are working from your favorite holiday location. You can also opt for voicemail messages to be e-mailed to your mailbox in the form of a sound fragment.

    Add value. Not worries.

    seamlessly integrate flow with your existing applications

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