CommFlow

Get your customers into flow.

Building long-term relationships by exceeding business communication expectations

We live in challenging times. Customers are becoming increasingly demanding and expect the same frictionless experience in their business interactions than they are used to in their personal lives. When they have a question or a challenge, they need to be helped when they want via the channel they prefer. When your service is not meeting the standard, they easily change to the competition as there are many options on the market.

Get into Flow with Commflow.

Professional call center support

Efficient Call distributing: Quickly route calls to the right person
Smart routing: automatic Call Distribution (ACD), Interactive Voice Response (IVR), and skill-based routing intelligently pairs the customer with the right agent. Saving time, increasing customer satisfaction, and boosting productivity.
Advanced programmability: We build automated custom flows for call handling, such as:

  1. Receive incoming call;
  2. Check if caller’s number belongs to a VIP customer;
  3. If true, route call to dedicated account manager
    Queuing system with professional voicemail
    Call back functions
    Statistics in Microsoft Excel or Microsoft Power BI

Multi-channel contact possibilities

Customers can interact with your organization via their preferred communication channel (Phone, email, chat, etc.)

Operate with full customer knowledge

Customer insights automatically popping-up when receiving calls Easily integrate all interactions and new contacts into your CRM system due to complete integration with most world-leading CRM systems like Salesforce, Hubspot, Microsoft Dynamic 365, Brio etc.

Many more customer-centric features

Discover them by getting into Flow

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